Travel BPM
TravelWe support travel companies with end-to-end BPM solutions that enhance customer experience, streamline operations, and strengthen financial control across global markets.
Front Office Support
Front Office Services
Customer Service & Booking Assistance
Delivering multilingual, omnichannel support across voice, email, chat, and social platforms — managing bookings, amendments, cancellations, and post-travel queries with speed, empathy, and accuracy.
01
Sales & Promotion Support
Driving cross-sell and upsell opportunities, managing promotional campaigns, and ensuring consistent brand experience across distribution channels.
02
Supplier & Partner Coordination
Liaising with airlines, hotels, and DMCs for real-time confirmations, special requests, and dispute resolution to ensure seamless service delivery.
03
Back Office Support
Rate & Fare Filing
Uploading, maintaining, and auditing competitive fares and rates across GDSs, OTAs, and internal systems to ensure accuracy and market responsiveness.
01
Reissue & Refund Processing
Managing fare recalculations, exchange transactions, and refund validations for OTAs, TMCs, and consolidators — ensuring accuracy, compliance, and timely resolution.
02
Financial Reconciliation
Validating booking data, commission settlements, and supplier invoices to ensure complete revenue integrity.
03
MIS & Reporting
Preparing operational dashboards, performance reports, and cost analytics to support strategic decision-making.
04
Back Office Services
Revenue Accounting & Compliance Ensuring accuracy, transparency, and compliance in financial and revenue operations
Passenger Services
Passenger Revenue Accounting (PRA)
From ticket sales to final flown revenue recognition, we manage the full revenue lifecycle — including interline billing, proration, and financial reconciliation.
01
Tax Reporting (VAT/GST)
Preparing accurate tax filings and returns aligned with country-specific regulations.
02
Invoice Processing (Airport/GHA/Fuel)
Verifying operational invoices for contract accuracy and timely settlement.
03
Cargo Revenue Accounting
Managing end-to-end cargo revenue lifecycle including flown revenue capture, interline settlement, and reconciliation of billing, uplift, and payment data to ensure accurate, audit-ready financial reporting.
01
Pre-Billing Checks
Reviewing shipment data before invoicing to reduce billing disputes and revenue leakage.
02
Trucking & GHA Invoice Verification
Validating third-party logistics and handling agent charges against contracts and SLAs.
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