Logistics BPM
LogisticsWe enable logistics and freight companies to optimize their end-to-end operations, ensuring precision, transparency, and faster turnaround through scalable front- and back-office support.
Front Office Support
Front Office Services
Customer Order Handling
Providing multilingual, omnichannel support for shipment bookings, status updates, and order management — ensuring real-time visibility and superior customer communication.
01
Shipment Tracking & Exception Management
Monitoring shipments, proactively managing delays, and ensuring timely resolution through coordinated communication.
02
Client Relationship Support
Assisting sales and operations teams in maintaining customer engagement, adherence to SLAs, and account retention.
03
Back Office Support
Tariff & Contract Management
Maintaining freight rate cards, carrier contracts, and surcharges across multiple trade lanes and regions.
01
Documentation & Compliance
Managing airway bills, customs forms, and vendor documentation with 100% accuracy and regulatory adherence.
02
Billing, Invoicing & Audit
Processing freight invoices, auditing vendor bills, and reconciling customer billing to ensure complete financial accuracy.
03
Exception Billing Resolution
Identifying and resolving billing discrepancies, short payments, and accessorial charge disputes to maintain revenue assurance and customer trust.
04
Back Office Services
Revenue Accounting & Compliance Ensuring accuracy, transparency, and compliance in financial and revenue operations
Passenger Services
Passenger Revenue Accounting (PRA)
From ticket sales to final flown revenue recognition, we manage the full revenue lifecycle — including interline billing, proration, and financial reconciliation.
01
Tax Reporting (VAT/GST)
Preparing accurate tax filings and returns aligned with country-specific regulations.
02
Invoice Processing (Airport/GHA/Fuel)
Verifying operational invoices for contract accuracy and timely settlement.
03
Cargo Revenue Accounting
Managing end-to-end cargo revenue lifecycle including flown revenue capture, interline settlement, and reconciliation of billing, uplift, and payment data to ensure accurate, audit-ready financial reporting.
01
Pre-Billing Checks
Reviewing shipment data before invoicing to reduce billing disputes and revenue leakage.
02
Trucking & GHA Invoice Verification
Validating third-party logistics and handling agent charges against contracts and SLAs.
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