Hospitality BPM
HospitalityWe help hospitality brands deliver outstanding guest experiences while optimizing back-office performance through technology-driven BPM support.
Front Office Support
Front Office Services
Reservation & Guest Support
Offering multilingual, omnichannel guest engagement across calls, chat, and email — handling bookings, cancellations, and special requests with personalized attention.
01
Loyalty Program Management
Managing loyalty enrollments, points tracking, redemptions, and personalized member communication.
02
Online Reputation & Feedback Management
Monitoring reviews across platforms, responding promptly, and driving continuous improvement in guest satisfaction.
03
Back Office Support
Rate & Inventory Distribution
Managing room rates, promotions, and availability across OTAs and CRS systems to maintain parity and maximize yield.
01
Finance & Audit Support
Handling reconciliation of partner commissions, revenue audits, and payment validation to ensure financial transparency.
02
Chargeback & Dispute Handling
Managing chargebacks, guest refunds, and dispute validations in coordination with payment gateways and partners to reduce revenue loss.
03
Data Analytics & Reporting
Generating insights on occupancy, ADR, and channel performance to support strategic revenue decisions.
04
Back Office Services
Revenue Accounting & Compliance Ensuring accuracy, transparency, and compliance in financial and revenue operations
Passenger Services
Passenger Revenue Accounting (PRA)
From ticket sales to final flown revenue recognition, we manage the full revenue lifecycle — including interline billing, proration, and financial reconciliation.
01
Tax Reporting (VAT/GST)
Preparing accurate tax filings and returns aligned with country-specific regulations.
02
Invoice Processing (Airport/GHA/Fuel)
Verifying operational invoices for contract accuracy and timely settlement.
03
Cargo Revenue Accounting
Managing end-to-end cargo revenue lifecycle including flown revenue capture, interline settlement, and reconciliation of billing, uplift, and payment data to ensure accurate, audit-ready financial reporting.
01
Pre-Billing Checks
Reviewing shipment data before invoicing to reduce billing disputes and revenue leakage.
02
Trucking & GHA Invoice Verification
Validating third-party logistics and handling agent charges against contracts and SLAs.
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